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Consumer Information


Consumer Organizations
Consumer Publications
Credit & Debt Problems
Credit Reports
Credit Risk Scores
Credit Unions & Organizations
Gambling Problems
Internet Forums & News
State & Federal Agencies
Other Useful Info

Consumer Organizations

Colorado Consumer Line
1-800-222-4444, or in the Denver-Metro area, call
303-866-5189
The Colorado Consumer Line is a joint effort between the Colorado Attorney General's office and the Better Business Bureau.

Attorney General's Office of Consumer Affairs
http://www.ago.state.co.us/index.cfm
The Attorney General's office of Colorado has a vast array of information on consumer issues.  Consumer complaints must be sent in writing.  On this site, you can review Colorado laws pertaining to consumer issues.

Better Business Bureau
http://www.bbb.org

Colorado Public Interest Research Group
http://www.copirg.org/

Federal Trade Commission
http://www.ftc.gov
The FTC is a government entity that enforces a variety of federal antitrust and consumer protection laws and accepts consumer complaints on these issues.  On their web site, you can read about formal actions against companies and order consumer protection information. 
For Consumer complaints contact the Consumer Response Center:

By phone: toll free 877-FTC-HELP (382-4357);
9:00 am to 5:00 pm EST Monday through Friday

National Do Not Call Registry
http://www.donotcall.gov

Colorado No Call List
http://www.coloradonocall.com

National Consumer Information Center, Pueblo CO
http://www.pueblo.gsa.gov/
The Consumer Information Center has a wealth of consumer tips, publications, alerts and more.

National Fraud Information Center
http://www.fraud.com


Consumer Publications

Consumer Federation of America
http://www.consumerfed.org/

Financial Services Information for Consumers
www.consumersunion.org/FinancialServices/
Nonprofit publisher of consumer reports


Credit & Debt Problems
Choosing a credit counseling agency can be difficult.  Visit the following web site and click on "Credit Facts" and "Credit Counseling Agency checklist" to help you understand the standards that credit counseling agencies should have, before you make a costly mistake: 

National Foundation for Credit Counseling
www.nfcc.org
The NFCC is the national umbrella organization for Consumer Credit Counseling Services and other members.  Members of the NFCC adhere to industry standards.

When you are in need of assistance, a local credit counseling agency is in the best position to help.  They understand and can work with local laws and can provide you with referrals in your own community.  CCCS's also provide pre-purchase housing counseling and foreclosure prevention counseling.

Consumer Credit Counseling Service of Greater Denver, Inc. (303) 632-2100
http://www.cccsdenver.com
Includes the I-70 corridor west to Grand Junction, north to Longmont and the Durango area

Consumer Credit Counseling service of Northern Colorado & Southeast Wyoming (970) 229-0695
www.cccsnc.org
Includes Fort Collins, Greeley, Loveland, Sterling

Consumer Credit Counseling Service of Southern Colorado
(719) 598-2227

Debtor's Anonymous
http://www.debtorsanonymous.org/
Debtor's Anonymous is a 12-step program helping people who feel they have a "compulsive debting" problem.

Denver, Colorado meetings 
(303) 430-2811

On-line DA groups
http://www.solvency.org/online.html

"Spenders" on-line DA Group
http://groups.yahoo.com/group/spenders/join

"Don't Debt e-mail DA Group

  1. Send an email to majordomo@toto.com
  2. Write In the body of your email write subscribe dontdebt (your email address).  For the digest version in the body of your email write subscribe dontdebt-digest (your email address).
  3. You will receive an authentication email that will ask you to confirm your subscription.

Business Owners e-mail DA group
To subscribe send an email to: requests@offleash.com with SUBSCRIBE BODA in the BODY of the message

Lesbian, Gay, Bisexual & Transgendered DA Group
http://groups.yahoo.com/group/lgbtdebtors/join

Fair Debt Collection Practices Act Designed to Protect Consumers
http://www.pnnonline.org/article.php?sid=497


Credit Reports
Under Colorado Law, Colorado residents are entitled to receive one free credit report per year
.  Each credit reporting agency has specific methods of ordering credit reports for Colorado residents. Be sure to locate Colorado resident specific information for each credit bureau on the following sites.  You must follow instructions to receive your's free copy.

Equifax - National
http://www.equifax.com

Experian
http://www.experian.com/consumer/index.html
http://www.experian.com/customer/mail.html

Experian also features a column called "Ask Max" where consumers can ask questions about credit reports and another feature about fraud .

TransUnion
http://www.transunion.com/Personal/OrderCreditReport.jsp

TransUnion site includes information on consumer fraud and a "how to" section on opting out of marketing lists.

Opt Out Number
888-5-OPT-OUT or (888-567-8688)
Call to ask credit bureaus not to sell your information to others.


Credit Risk Scores
Each credit bureau utilizes different models for determining a "score" that indicates to lenders what the risk may be in lending to you.  These scoring methods are called the Beacon, Empirica or FICO scores.  All of these scoring models were developed by each credit bureau in conjunction with

Fair Issac
http://www.fairisaac.com/

(Colorado residents: if all you need is a credit report, remember that you can receive one free report each year. Order them directly from the credit bureau in the case).

Order an Equifax report with your score
https://www.econsumer.equifax.com/webapp/
ConsumerProducts/pgConsumerProducts

Fair Isaac
http://www.myfico.com/


Credit Unions and Organizations

Colorado Credit Unions
www.colocu.com

National Credit Union Administration
www.ncua.gov

Credit Union National Association
www.cuna.org


Gambling Problems
If you, or someone you love, has a gambling problem call the Colorado Council on Compulsive Gambling helpline at (800) 522-4700

Gambler's Anonymous
http://www.gamblersanonymous.org
In Colorado call:
Denver meeting info: (303) 754-7119
Colorado Springs meeting info: (719) 632-8500

National Council on Problem Gambling
www.ncpgambling.org
The NCPG is a national problem gambling organization with over 30 affiliates throughout the U.S.


Internet Forums & News

While the Internet provides us a lot of good information, there are also some pitfalls. Joining live chat forums where people give each other advice can be dangerous. 

Here is one site we recommend because the forum manager is very responsible and knowledgeable in his management of the site. But beware! Just because someone has an opinion, doesn't mean it's right!
http://credit.about.com/money/credit/mbody.htm

Bankrate Monitor Online
The Bankrate Monitor Online is a good, centralized resource for the latest news on finance.
http://www.bankrate.com

NFCC "Debt Talk"
http://www.nfcc.org


State & Federal Government Information & Regulatory Agencies

Colorado Attorney General’s Office, Consumer Information
http://www.ago.state.co.us/consumer_protection.cfm?MenuPage=True
The Colorado Uniform Consumer Credit Code, in short, is a document outlining all of the policies and laws related to credit in Colorado.

Colorado Collection Agency Board
http://www.ago.state.co.us/Cab.htm
(303) 866-5304
The Colorado Collection Agency Board licenses and accepts complaints about collection agencies.  Information on this site also includes the Fair Debt Collections Practices Act.

Colorado Government
www.state.co.us

Colorado Regulatory Agencies
http://www.dora.state.co.us/
Mission:
To serve the public through responsible regulation and the vigorous and fair enforcement of Colorado law.

Election Information
www.70million.com

Internal Revenue Service
www.irs.ustreas.gov/


Other Useful Info

Letter from the Colorado Insurance Commissioner
Addressing changes in automobile insurance coverage effective July 1, 2003 (PDF)

Auto Insurance Changes Q & A (PDF)

American Bankruptcy Institute
www.abiworld.org
The premier site for bankruptcy information on the web, the ABI contains important information on backruptcy legislation, trends, etc .

Fannie Mae Home Loans
www.fanniemae.com

William Ford Foundation
http://loanconsolidation.ed.gov/
Consider this option if you need to consolidate your student loans.

Legal Information Institute
http://www.law.cornell.edu/topics/debtor_creditor.html
Information about debtor-creditor law

National Endowment for Financial Education
www.nefe.org 

Plan it, Save 4 it - from CUNA
Learn about saving more of your paycheck, planning for retirement, financing options and much more!
http://www.creditunion.coop/planit/index.htm

Institute of Consumer Financial Education
http://www.icfe.info/